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Eric Greer

Have you ever met someone with a truly contagious smile? Well, watch out, because you might come down with a case of grinning after meeting Eric Greer, a Learning and Change Facilitator for Southwest Airlines in the Customer Support & Services Center in Houston.

Eric started working for the Company in 1989 as a Reservations Sales Agent in his hometown of Houston, after one of his fraternity brothers suggested that he pursue employment with Southwest Airlines. Twenty-two years later, he is still a treasured member of the Southwest Family. He recalls that the interview went a little differently than he expected when he was given an umbrella as a prop and asked to sing and dance. Eric reminisces, “They must have liked my performance, because when I arrived home I received a call from Southwest. All they said was, ‘We have one more question ... when can you start?’” 

Besides being recognized for his bright smile, Eric is known for his dedication to exemplary Customer Service. That commitment, combined with his excellent people skills, has ensured a successful career in multiple Leadership roles, including his current position. 

Eric’s enthusiasm for life is greatly admired by his Coworkers, whom he calls his Co-Hearts. “I get my biggest thrill when I witness the development of Frontline Employees as they journey along various paths in their careers,” he says. His favorite quote sums up his philosophy: “The past is behind; learn from it. The future is ahead; prepare for it. The present is here; live it.”  

Eric is the youngest of three brothers and is very involved in his church, at which his father is a pastor. Additionally, he makes time for the Kappa Alpha Psi Fraternity; spoiling his great-nieces, great-nephew, and godchildren; and playing with his year-old shih tzu, Chaz. Eric also admits to being a big jokester and makes laughter a priority every day.

Eric, speaking for all your Southwest Co-Hearts and Customers, we  truly LUV you and your smile!  —Laura Ellyn Jackson