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The term that comes to mind when thinking of Customer Support and Services (CS&S) Customer Representative Joy Fress is “Team Player.” As one of seven children, Joy understood from an early age the value of cooperating with others and working as a Team. Those values helped shape Joy’s future interests—both personal and professional—and brought the sports lover to Southwest Airlines, a Company that sees itself not only as a Team but also as a Family.
Joy was raised in the great state of Texas by parents who have been married to each other for 54 years. Joy has been married to her husband, Pete, for 12 years. The two enjoy fishing in Galveston and relaxing in Cabo San Lucas, Mexico. And they indulge their love of sports by feeling the roar of the engines at Texas Motor Speedway near Dallas and cheering on their favorite football teams: the Texas Christian University Horned Frogs and the Houston Texans.
Joy has worked for Southwest for 11 years, all at the Houston CS&S Center (HC). As a CS&S Customer Representative, Joy is a professional problem solver; she assists Customers with their reservations, Rapid Rewards Frequent Flyer program accounts, policy questions, and much more. She embraces her role and feels that each day can bring new challenges as well as opportunities to keep learning. When asked what she loves most about her work, Joy says, “I love the feeling of satisfaction I get when I know I have helped someone have a better travel experience.” She adds, “I enjoy working with my HC Coworkers to build Customer loyalty with each problem we solve.”
Joy is proud to be a Member of the Southwest Airlines Family and is honored to have been chosen as Star of the Month. She shows her Southwest Spirit with every call she takes, every question she answers, and every reservation she books. Way to go, Joy! —Hollye Chacon
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